Meadowbrook Counseling

“I was extremely disappointed with the handling of my “tentatively scheduled” appointment. It seems there may be a misunderstanding of what “ a tentative appointment " means. While it does imply that an appointment is subject to change, it also means it is reserved pending confirmation. Someone reached out to “schedule” an appointment with me via text. They had not reviewed prior communication to see that I had already submitted the required information. My account was never properly created and my insurance information was not processed, despite me providing everything that was requested a week prior. I sent a screenshot of my previous response as proof. There was no clear communication regarding a deadline or specific timeframe by which I needed to provide my debit card information to secure the appointment. Had I been given a date or timeframe to confirm, I absolutely would have made note of it and followed through. Instead, I discovered that my appointment had not been saved and had been given to someone else. It is extremely difficult for me to take time off work, and I made significant effort to secure this appointment. For a mental health facility, this process is particularly concerning. I had provided all required information; the only outstanding item was my debit card information, and there was no clear instruction or deadline communicated regarding that step. I urgently needed this appointment. I am not okay, and I am not ashamed to seek therapy when I need it. This experience has unfortunately intensified an already difficult time in my life as I now have to frantically search for an appointment in 1 day. I hope this feedback is taken seriously so that future patients do not experience similar issues.”

“Trust & appreciate Meadowbrook Counseling with my kid. Appreciate the friendliness and support of our therapist, Morgan Ayers, as well as the office staff.”

“My wife and I have met with Brittney P. for almost 6 months, and she has been a huge help to us. would highly recommend her to anyone looking for an amazing couple's therapist or individual.”

“I just finished my first session with Rachel. She was amazing, and I was able to vibe with her. I'm so glad that I found her.”